Unique Programs to Encourage Employee Retention
People who feel appreciated are more positive about themselves
and their ability to contribute. Our employee rewards programs increase focus,
a key to reinforcing desired behaviors and developing new habits. In
addition, recogniton and rewards in the workplace build a connection between meeting
personal and professional goals. Recognizing our employees helps them become
more engaged, which correlates not only with better performance, but
also with increased retention and improved customer service. PACWEST recognition
and rewards programs encourage our employees to stay with our company longer and
provide better service to our clients.
Quality Service Award
To recognize excellence in service, one employee is selected each
month from each branch office and chosen as the Quality Service Award
winner.
Officer of The Month
This is a stand-alone program within each client location. All
clients are invited to participate in this employee recognition
opportunity. PSS will design the program along your guidelines and with
your goals in mind.
Officer of The Year
One of the winners of the monthly award is then recognized at the end
of the year as Officer of the Year. This can also be a stand-alone
program within each client location.
Employee Service Safety Award
Under this program employees are rewarded with a cash bonus for
meeting our service and safety goals. This further represents tangible
evidence to each security officer of the value of working hard,
providing that “extra touch” of service, and continually being aware of
safety in and around the facilities in which we work.
Length of Service Award
Upon each anniversary date, each PSS employee is issued a Length of
Service Pin, which displays the years of employment.
Site Supervisor Program
Under this program, Site Supervisors are rewarded for the
completion of monthly tasks that enhance the level of service that you
receive. These monthly requirements are part of an expanded service
plan that is designed, implemented and completed in conjunction with
PACWEST Branch Management Team and your PACWEST Security Services Site
Supervisor.
Certificates of Appreciation
All clients are invited to participate in recognition of
outstanding employee service. Upon suggestion of an award to an
employee, PSS will provide a certificate.
SERVICE H.E.R.O.™
A PACWEST Partnership Program
This unique PACWEST Partnership
program encourages clients to recognize employees who demonstrate a
commitment to H.E.R.O. customer service…always Helpful, Enthusiastic,
Responsive and Observant. All PSS clients are invited and encouraged
to participate in recognition of premier employee customer service at
their property by nominating a SERVICE H.E.R.O.™. Upon nomination of a
PSS employee as a SERVICE H.E.R.O.™, PACWEST provides a Certificate of
Recognition, a gift certificate, and a H.E.R.O. Lapel Pin.
Service H.E.R.O.™ Attributes
Helpful, Enthusiastic, Responsive and
Observant
H = Helpful. Have a customer
service attitude. Answer everyone with a smile in your voice. Provide assistance and directions (“May I help you?). Solve
problems–when there is a service concern find a way to get the answers
or solve the problem. Never be “too busy” to provide service.
E = Enthusiastic.
Smile at everyone you meet. Be energetic and show
friendly professionalism. Make eye contact. Welcome every person
to the property. Convey a positive image–don’t let your personal
problems interfere with your service image.
R = Responsive.
Show interest and concern to all. Listen–let the customer know they
are important. Understand the customer’s needs. Know your duties and
execute them. Follow up! Treat others as you would like to be treated.
O = Observant.
Notice opportunities to care for the customer. Be the eyes and ears of
building management. Know what you are expected to monitor and
inspect. Safety first! Eliminate or report possible risks. Report
your observations and always document your service tasks.
Nominate a H.E.R.O.™
For PSS Client Use Only
PACWEST clients please enter your
password to access the nomination page.
